How Paga Reduced Reporting Time from 7 Days to Real-Time and Empowered Every Team with Data
Data is no longer a blocker to my team. We now walk into leadership meetings with real-time dashboards, and every business unit can track performance without waiting on engineers.
WHAT YOU’LL LEARN
- How Paga reduced reporting time from over a week to real-time using embedded analytics.
- How an external analytics partner built trust and ensured data privacy compliance.
- How executive decision-making accelerated through live cohort and financial dashboards.
THE PROBLEM
Paga, a leading fintech company in Nigeria, struggled to make data-driven decisions due to limited access to real-time reports. Reports were generated manually, often taking 7+ days and sometimes being deprioritized altogether. The internal team didn’t have the bandwidth or expertise to build a robust enterprise data setup, delaying critical decisions across business functions.
THE HYPOTHESIS
The leadership team at Paga believed that by embedding a dedicated external analytics expert within their operations team, they could rapidly shift from manual, cumbersome reporting to real-time actionable dashboards without compromising data privacy or internal trust. They hypothesized that achieving instant data visibility would unlock faster, more informed decisions across all business units; from frontline operations to executive strategy.
THE SOLUTION
Gitforce partnered with Paga by embedding a full-time analytics consultant into their operations team. Working across departments and time zones, the consultant acted as a seamless extension of the internal org. The solution was executed across five high-impact steps:
1Embed Analytics Expertise
Gitforce placed an experienced analytics consultant full-time within Paga’s business operations. The consultant integrated into daily workflows across product, finance, and leadership building trust, gathering requirements, and uncovering the most urgent data bottlenecks.
2Establish Data Governance
Early in the engagement, Gitforce prioritized data privacy and compliance by implementing robust governance protocols covering security, access controls, and data handling standards. This foundation was critical to gaining leadership buy-in and enabling cross-team adoption. Opeyemi Oyinloye, GM of Business Operations at Paga, shared, “We’ve had zero issues with privacy. The way you handled it gave us peace of mind — and proved you run a responsible operation.”
3Build Retention Dashboards
To support executive decision-making, Gitforce built a real-time cohort dashboard tracking user retention across value, volume, and revenue dimensions. The dashboard gave Paga’s CEO direct visibility into churn risks and performance levers without needing analyst support.
4Launch Live Financial Reporting
Gitforce replaced manual monthly financial reports with an automated FP&A dashboard covering all three business lines. This enabled Paga’s finance and leadership teams to review up-to-date performance in real-time and make faster allocation decisions.
5Optimize Platform Reporting
A critical API retention report used by Paga’s platform team was sluggish and hard to navigate. Gitforce rebuilt it with modular transformations and optimized joins, improving load speed and usability by 25%. The upgrade helped teams track customer activity more precisely.
THE IMPACT
- Reporting time dropped from 7 days to real-time, enabling faster decisions across all business units.
- Revenue reporting transitioned from monthly to real-time, representing a 30x increase in insight frequency.
- API retention report performance improved by 25%, allowing quicker iteration on platform features.
- Leadership meetings became data-led, with dashboards powering more focused, outcome-oriented conversations.
- All 6 internal teams began actively using dashboards daily, creating a culture of proactive, data-driven decisions.
- Direct Slack collaboration between leadership and embedded analytics consultant strengthened alignment and responsiveness.
- Internal confidence in data increased dramatically, empowering leaders to feel more informed and strategic about product development and customer behavior.